Frequently Asked Questions
Everything you need to know about our sustainable products and services.
What makes your towels different from standard beach towels?
Our towels are crafted from high-quality Turkish cotton, making them sand-resistant, ultra-absorbent, and quick-drying. Unlike traditional terry cloth, they get softer with every wash and take up minimal space in your bag.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that certain sale items may be marked as final sale.
How do I care for my Turkish cotton items?
To maintain the longevity of your products, machine wash on a cold, gentle cycle and hang to dry or tumble dry on low heat. Avoid using bleach or fabric softeners as they can damage the natural fibers.
Does Sand Cloud offer a sustainability guarantee?
Yes, we are committed to marine conservation. A portion of every purchase is donated to non-profits that protect our oceans and marine life, and we use eco-friendly materials and packaging whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.